Mario Hernandez

Mario Hernandez serves as Manager of AMI Operations, Revenue Protection, and Field Services for El Paso Electric, where he leads the strategy, implementation, and optimization of advanced metering infrastructure (AMI), revenue protection programs, and field service operations. He is responsible for driving operational excellence through technology innovation, data analytics, workforce development, and process improvement initiatives across the utility.<br /><br />With more than 23 years of leadership and management experience in the utility industry, Mario has successfully led numerous technology modernization efforts focused on improving customer service, operational efficiency, and business performance. His experience includes implementing advanced analytics solutions, field service management platforms, and AMI-driven business processes that enable more informed decision-making and measurable operational results.<br /><br />Throughout his career, Mario has been a strong advocate for innovation, employee engagement, and safety excellence. He has built and developed high-performing teams while fostering collaboration across operations, customer care, information technology, and industry partners. His work has helped advance digital transformation initiatives that support long-term utility sustainability and customer value.<br /><br />Mario is passionate about leveraging AMI data, analytics, and emerging technologies to transform utility operations and improve the customer experience. He enjoys sharing practical insights and lessons learned from implementing technology-driven solutions that enhance efficiency, strengthen revenue protection, and support the evolving needs of the utility industry.